Customer Success

Let customers get real value from the products and services they buy
Achieve success faster and better

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OUR SERVICES

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Professional Products and Solutions

Deep Insights has been deeply engaged in the supply chain industry for 20 years, using cutting-edge technology and in-depth insight into customers' business to continuously update product functions, optimize solutions, and provide customers with more mature products and quality services.

 


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Customer Success Service

Deep Insights's service team has many years of experience in the implementation and service of enterprise management software. We are in line with the concept of customer success as the center, standing in the customer's position, helping customers to obtain a faster return on investment.

 


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Industry best practices

Deep Insights has served many large customers. After years of precipitation and refinement of industry practice, it can help customers in various industries to use our products more quickly, solve business pain points and problems, and achieve success faster.

 


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Technical support and after-sales service

Deep Insights has professional technical support service personnel, division of labor and cooperation team, mature after-sales service system. Our service experts provide customers with technical support and solve after-sales problems anytime and anywhere.

 


Deep Insights hand in hand with customers for continuous success

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Superior delivery capabilities

We help and promote customers to better use the hidden supply chain cloud products according to the needs of customers' business scenarios. Thanks to the cooperation experience with many group enterprises, Dongyin's project delivery ability has been continuously improved and highly recognized by customers.

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Reliable quality assurance

With professional quality control and independent testing team, several core nodes in the whole life cycle of the project are introduced into the project review committee review mechanism, the whole process of quality audit, review and supervision of rectification, to ensure the orderly progress of the project and delivery quality.

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Sustained Customer Success and Operations Services

Our Customer Success team is able to provide guidance and consulting services to customers throughout the entire process to solve all kinds of problems in the application. We have after-sales support centers in Shanghai, Xiamen and Xi'an, which are responsible for handling customers' operation and maintenance needs and providing 7*24-hour service response support.

 

Contact Information

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Sales product consulting

Learn more about the hole hidden product details, customized for your exclusive program

400-875-0818

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Technical after-sales consultation

For you to solve the product after-sales and technical problems

400-812-5512