Ding! Your digital employee supply chain AI intelligent customer service is online!

With the rapid development of digital technology, intelligent customer service is gradually replacing manual customer service. In the supply chain industry, users may have consulting needs in various links such as browsing products, purchasing, placing orders, transportation, and receiving goods. The role of manual customer service in it is often boring and repetitive, with high intensity, low treatment, and exposure to negative emotions. It is difficult to improve customer satisfaction, but with the advancement of new technologies such as AI, these problems can be solved with the blessing of intelligent customer service.

Customer service system in different periods, has gone through different stages of development.

The 1.0 stage is to provide auxiliary management system tools for manual customer service. In the 2.0 stage, robot customer service is introduced. Although the work pressure of manual customer service regular service is reduced, the service experience is relatively general;The 3.0 phase is based on AI customer service with large model capabilities, injecting powerful natural language processing capabilities,significantly improve the quality and efficiency of its services; and,AI robots make services more intelligent and humane through self-learning and iteration.

Although the efficiency of traditional robot customer service has been improved, the existing problems are also obvious. For example, limited semantic understanding ability, high mechanical degree of human-computer dialogue, and high cost of knowledge base construction.

AI customer service introduces natural language processing, machine deep learning, and AI intelligence through large models, which well solves the above pain points of traditional customer service systems.

1. Deepen the application scenario in the supply chain field through large model empowerment.

As one of the series of products of Dongyin digital employees, Dongyin AI intelligent customer service deepens the application scenarios in the supply chain field, helps enterprises build industry knowledge base efficiently through large model capability, and expands various private data application scenarios of enterprises while ensuring the security of private data of enterprises.

In addition, through multi-channel access, intelligent allocation and intelligent performance management and other strategic support, the hole hidden AI intelligent customer service system also makes the work of manual customer service more efficient and intelligent.

2. For the field of supply chain, more intelligent Q & A scene

Dongyin's intelligent customer service products developed for the supply chain field, inMarketing Services, not only can respond to customer service orders, freight and other related Q & A scenarios, but also provide personalized service recommend based on user historical data and preferences. InAfter-sales service, can also assist in handling orders, handling returns, complaints and other after-sales issues, improve work efficiency. InInternal Service Aspects, it provides intelligent auxiliary services such as automatic order creation and automatic analysis of enterprise private data.

With more than 20 years of deep cultivation in the supply chain field, Dongyin helps supply chain enterprises to penetrate business links and deeply integrate with business systems through embedded AI intelligent customer service products. It supports cross-platform, multi-channel and internationalization, bringing more cost-effective, more intelligent and rich service experience to enterprises and users.

Dongyin AI Intelligent Customer Service Product Demonstration

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