Understand Dongyin Supply Chain Intelligence Products – DI.AI – in a Single Article

DI.AI Product Introduction

DI.AI Overseas Intelligent Control Tower

Positioning
China’s Enterprises Going Global and the AI-Native Decision-Making Hub for International Logistics
Function

• End-to-End Dynamic Visualization: Integrates multi-source internal and external data (ERP, WMSTMS, IoT) to provide real‑time visibility into the global movement and status of goods—from raw materials to customers.
• Intelligent Alerts and Reconciliation: Proactive alerts for customs clearance risks; automatic detection of document anomalies; cost allocation simulations and visualization of cost structures.
• Compliance Validation and Collaboration Workbench: This functional module enables compliance validation and multi‑role collaborative work management through document OCR recognition, FTA origin rule matching, and other capabilities.
   

Advantages

• AI-Driven Closed Loop: End-to-End Automation from Identification to Root Cause Analysis, Decision-Making, Execution, and KPI Tracking
• Cross-System Collaboration: Rapid Integration with TMS/WMS/ERP to Enable End-to-End Visibility and Action.
• Deliver as Promised: Improve SLA Compliance, Reduce Penalties and Total Fulfillment Costs

DI.AI Intelligent Assistant

Positioning
For management and cross‑departmental teams, it supports intelligent operations, analytics, early warning, and diagnostics to enable smart decision‑making anytime, anywhere.

Function

• Intelligent Operations: Execute queries and operations via natural language commands, such as “Where is X cargo?” or “Freeze XX products.”
• Intelligent Analytics: Conduct in-depth data analysis, trend forecasting, and root cause investigation simply through conversation—such as, “Why did operating costs increase by 15% year-on-year last month?”
• Intelligent Alerts: AI-powered KPI optimization that pushes alert notifications along with actionable recommendations, allowing one-click ticket creation for seamless assignment tracking and rollback.
• Intelligent Diagnostics: Understand issues during system usage, intelligently provide root cause analysis and remediation recommendations, and reduce reliance on IT support.

Advantages

• Independently deployed and seamlessly integrated with existing SCM systems.
• Conversational interaction significantly reduces operation time, and frequently used commands become increasingly intelligent the more you use them.
• Offers multimodal interaction and supports both PC and mobile devices.

DI.AI Smart Assistant

Positioning
For frontline staff, it supports intelligent analysis of inventory counts and intelligent review of outbound orders, among other high‑frequency operations.
Function

• Deeply integrated into high‑frequency manual operation scenarios such as order review, outbound logistics processes, inventory report analysis, stock inquiries, and driver recommendations.
• In the business interface, through configuration, resident feature pages, or pop-up windows, for operators…
• Operators provide real-time assistance.

Advantages
Take over 80% of repetitive tasks, freeing up human resources and reducing reliance on individual expertise, while breathing new intelligent life into traditional systems—non‑invasive and compatible with existing SCM systems.

DI.AI Intelligent Customer Service

Positioning
AI Customer Service Mid‑End for Cross‑Border E‑Commerce, Logistics Enterprises, Retail, and Manufacturing Industries
Function

• Omni‑channel access: Supports multiple channels including Official Accounts, Apps, Web Pages, Instant Messaging (IM), Email, and Voice Calls.
• Multilingual Services: Automatically detect customer language, provide real‑time translation and conversation support, and respond to global customers within 5 seconds.
• Business Penetration Query: Integrates with ERP, TMS, WMS, and CRM to support queries on orders, inventory, shipment progress, payment status, and more.
• Human–Machine Collaboration: AI tackles high‑frequency issues, while humans focus on complex scenarios, creating a closed-loop service.
• Intelligent Knowledge Base: Automatically updates and learns based on enterprise‑owned data and external FAQs, reducing repetitive inquiries.

Advantages
 

• Customer wait times have been significantly reduced, and satisfaction has increased by more than 20%.
• AI covers most high‑frequency questions, saving 30%–50% in manpower.
• Self‑learning for the knowledge base reduces training costs by 70%.

DI.AI Intelligent Documents

Positioning
AI Document Processor for Customs, Logistics, Freight Forwarding, Shipping Lines, and Cross‑Border Enterprises
Function

• Multimodal Document Recognition: Supports multiple formats including bills of lading, customs declarations, reconciliation statements, and shipping manifests, intelligently extracting fields with an accuracy rate exceeding 95%.
• Intelligent Extraction and Validation: By integrating rule libraries with AI models, the system achieves compliant field extraction and validation, as well as difference comparison, automatically generating error messages and revision suggestions.
• Automated Workflow and Integration: Seamlessly integrates with systems such as ERP, TMS, and WMS to enable automatic document import, automatic archiving, and streamlined workflow.
• Compliance and Audit: Provide compliance checks, anomaly logging, and audit trails to ensure compliance in customs, finance, and operations.

Advantages

• Batch processing of documents boosts efficiency by 10 times.
• Reduce manual data entry errors and lower the error rate by 90%.
• Reduce labor and training costs by 70%.
• The accuracy of customs declaration and reconciliation processes has improved significantly, helping to avoid penalties.

DI.AI Route Optimization (TOS)

Positioning
An Intelligent Optimization Engine for Transportation and Delivery Processes
Function

• Route Planning Optimization: Automatically generates optimal delivery routes based on orders and the transportation network, supporting comparative analysis of multimodal transport solutions.
• Vehicle and Capacity Scheduling: Intelligently allocate tasks based on the capacity pool, driver shifts, and weight limits to improve vehicle utilization.
• Dynamic Re-Optimization: In response to order backlogs, delays, congestion, and other such situations, the system recalculates and adjusts in real time.
• KPI Analysis and Tracking: Provides optimized analysis reports across dimensions such as transportation costs, on-time delivery, SLAs, and carbon emissions.

Advantages
Transportation costs reduced by 8–15%.
Vehicle utilization increased by 20%.

DI.AI Packing Optimization (LOS)

Positioning
Intelligent Packing Optimization Solutions for Warehousing, Transportation, Cross-Border Logistics, and Manufacturing Enterprises
Function

• Multi‑tier optimization scenarios: The system calculates the optimal carton loading plan, generates a palletizing list, develops vehicle/container loading plans, and determines the required vehicle types, container types, and quantities.
• Flexible Constraints: Comprehensively consider multiple constraints, such as product information (length, width, height, weight, volume, shape), container configurations (trucks, containers, pallets, cartons), order data (shipping method, shipment volume, priority, whether items can be split), and optimization objectives (minimum number of containers, lowest cost, maximum utilization).
• AI-Powered Intelligent Packing + 3D Visualization: Taking into account transportation methods, temperature zones, stacking requirements, center of gravity, and load capacity constraints, the system generates dynamic 3D visualizations to provide intuitive guidance for warehouse operations and reduce trial-and-error time.

Advantages
Load factor increased by 10%–20%.
Transportation costs reduced by 5%–15%.
Increase work efficiency by 2–3 times.
100% Compliance and Traceability