Intelligent customer service
Convenient and seamless integration, accurate semantic understanding of large models, and new experience of intelligent and efficient customer service
Industry pain points
Focus on industry pain points, targeted to solve the needs of enterprises
Limited semantic understanding
High mechanical degree of man-machine dialogue
High cost of knowledge base construction
Feature Highlights and Value
Comprehensive product functions, comprehensive digital management of business processes
- Detailed introduction content
- Packing optimization algorithm
- AI intelligent packing
- Optimize packing scheme
- Intelligent scheduling engine
- Path Planning Solver
- One-stop end-to-end supply chain management
- Supply Chain Global Inventory Management
- High-speed operation output
- Demand measurement and implementation plan management
- Supply Chain Compliance Management
- Service and Price Management
- Carbon Emission Management
- Automatic order processing
- Intelligent inventory optimization
- Supply chain full process visualization
- Intelligent Split Order Allocation
- Flexible production supply chain
- Planning Rules Engine
- Global Transportation Management
- Procurement and electronic sign integration
- Visualization and Data Analysis
- Custom business processes
- Flexible Configuration Expansion
- Ecological synergetic link
- Graphical Workflow
- Big Data Analytics Optimization
- Intelligent Device Collaboration
- Warehouse and distribution integration collaboration
- Full-scene reservation management
- Intelligent appointment can be changed
- End-to-end supply chain visualization
- Full visualization
- Multi-channel price comparison query
- Intelligent warning and optimization suggestions
- Data multi-dimensional visualization report
- Compliance Risk Management
- Transparent and visible supply chain
- Collaborative Work and Information Sharing
- Operation and management specification
- Data collaborative management
- Digitalization of ship agency
- Sales Fulfillment Visualization
- Logistics Execution Visualization
- Inventory management visualization
- Full supply chain visibility
- Supply chain network collaboration
- Omni-directional data fusion
- Supply chain whole process control
- Full supply chain visibility
- PDV visual large screen
- Decision Support
- Predictive Insights
- Intelligent decision optimization
- Deep Data Insights
- Business monitoring
- Data analysis
- Digital display
- Scheduling Operations Management
- Site Kanban
- Business Settlement Management
- Measurement and Charter Management
- Multi-level approval management
- Unified customer/supplier information management
- Unified EDI Center
- Internal system collaboration
- Unified task management
- Digital Crew Management
- Integration of import and export documents
- Digital Crew Recruitment
- Ship-shore synchronization strategy
- Digital Payroll Management
- Operation and management specification
- Training system management
- Ship agency management
- Data collaborative management
- Operation and management specification
- Internal and external system management
- Business process standardization
- Customer Service Management
- One-stop service platform
- Unified order management
- Finance and Settlement Management
- Full tracking service
- Strong internal collaboration
- Visual management of the whole process
- Intelligent development
- Rich knowledge base
- Rich access channels
- Standard Automated Testing
- Automated orchestration
- Intelligent ecological integration
- Safety protection
- Flexible expansion of customization
- Non-invasive
- Full Link Monitoring
- Intelligent operation and maintenance
- Wisdom Advisor
- Process Automation
- Convenience of use
- Cross-system integration
- Intelligent decision support
- Automatic error detection
- Visual Design and Maintenance
- Intelligent document recognition
- Compliance Audit and Security Control
- Customized template identification
- Multi-format compatibility and batch processing
- Cross-language recognition
- Automated data transfer
- Seamless system integration
- Multiple security guarantees
- Visual Monitoring and Management
- Global Format Compatible
- Supply chain visualization
- Multi-channel price comparison query
- Intelligent warning and optimization suggestions
- Data integration analysis
- Collaborative Work and Information Sharing
- Compliance Risk Management
- Improve operational efficiency
- Strengthen operational control
- Reduced tube ship cost
- Intelligent ship monitoring
- Ship-shore synchronization strategy
-
On-demand real-time efficient intelligent scheduling, providing accurate and efficient customer service
Through real-time collection and analysis of various data in the customer service process, accurate and efficient scheduling management of the whole process ensures that the customer service team can quickly respond to customer needs and provide personalized service experience.
Real-time efficient intelligent scheduling -
After-sales service integrated customer service workbench and performance appraisal analysis to improve the operational efficiency and value of customer service personnel
The customer service workbench integrates after-sales integrated service capabilities including session answering, customer portrait inquiry, customer service group chat, artificial customer service intelligent assistant, automatic work order processing and real-time data analysis, effectively improving the response speed and work efficiency of the customer service team. At the same time, perfect customer service performance appraisal helps enterprises to achieve efficient customer service team management.
Integrated customer service workbench -
Deep integration of enterprise private data APIs to expand the business application boundaries of AI and create new heights of value.
Intelligent customer service supports application expansion, can access various application APIs of enterprise private data, securely access enterprise private data, and provide more AI intelligent application scenarios.
Flexible expansion of AI application scenarios -
Integration of large models and industry knowledge bases to build self-training and iterative capabilities
It integrates many large model capabilities at home and abroad, efficiently and conveniently builds industry knowledge bases for different purposes, and at the same time conducts self-training learning and knowledge base iteration according to the content of daily conversations, so as to achieve self-evolution of AI customer service gradually replacing manual customer service answers to similar questions.
Self-Training and Iteration - Upstream and downstream data link
- End-to-end collaboration
- Digitalization of Operations
- Integration of industry and finance
- Business Intelligence Automation
- International Logistics Multi-format
- Ocean freight forwarding management
- Railway freight forwarding management
- Air Freight Forwarder Management
- Marine shipping agency management
- Order Management OMS Cloud
- Transportation Management TMS Cloud
- Warehouse Management WMS Cloud
- Freight Forwarder Management FMS Cloud
- YMS Cloud Station Management
- Transport Optimization TOS Cloud
- Pack Optimized LOS Cloud
- DOC Document Identification
- Intelligent customer service
- RPA Digital Employee
- Trade parameter query
- Logistics Visibility
- Intelligent document management
- Trade compliance management
- Costs, taxes, foreign exchange management and planning
- Smart Route Survey
- Full Project Lifecycle
- Panoramic Visibility Control Tower
- Finance & Cost Control
- Smart Operation
- Intelligent Analysis
- Smart Early Warning
- Intelligent Diagnosis
- Order Review Assistant
- Automated Assistant for Outbound Process
- Inventory Query Assistant
- Inventory Report Analysis Assistant
- Intelligent task scheduling
- Open integration capability
- Flexible expansion of functions
- Full process visualization
On-demand real-time efficient intelligent scheduling, providing accurate and efficient customer service
Through real-time collection and analysis of various data in the customer service process, accurate and efficient scheduling management of the whole process ensures that the customer service team can quickly respond to customer needs and provide personalized service experience.
After-sales service integrated customer service workbench and performance appraisal analysis to improve the operational efficiency and value of customer service personnel
The customer service workbench integrates after-sales integrated service capabilities including session answering, customer portrait inquiry, customer service group chat, artificial customer service intelligent assistant, automatic work order processing and real-time data analysis, effectively improving the response speed and work efficiency of the customer service team. At the same time, perfect customer service performance appraisal helps enterprises to achieve efficient customer service team management.
Deep integration of enterprise private data APIs to expand the business application boundaries of AI and create new heights of value.
Intelligent customer service supports application expansion, can access various application APIs of enterprise private data, securely access enterprise private data, and provide more AI intelligent application scenarios.
Integration of large models and industry knowledge bases to build self-training and iterative capabilities
It integrates many large model capabilities at home and abroad, efficiently and conveniently builds industry knowledge bases for different purposes, and at the same time conducts self-training learning and knowledge base iteration according to the content of daily conversations, so as to achieve self-evolution of AI customer service gradually replacing manual customer service answers to similar questions.
Product advantages
Innovative supply chain products with both functions and services
Customer Case
Practical in the field of supply chain digitalization, customer success-oriented practitioner
Trying and Experiencing Immediately.
Products
Solution
Resource
About UsSales Hotline
+86-400-107-7860
Address: Room 1201, Urban Construction International Building, 500 Fushan Road, Pudong New Area, Shanghai
E-mail:info@deepinsights.com.cn
Service Line:+86-400-107-7860
Follow Us
Join our community